So many times I meet folks who cannot or choose not to know their customers. You know the old saying, “If it ain’t broke,...

Shopping weekends never leave me at a loss for a customer service story. I walked into a boutique store looking to talk with the...

This past weekend I decided to go see the movie the Founder.  I have always loved reading and watching true stories.  The movie, starring...

by Carol Ritter Are you an expert? Do you know something that no one else knows? Who decides whether you are an expert or not?  The...

by Carol Ritter This is one list most restaurants don’t want to be on.  As I read through the two lists that highlight why restaurants...

by Carol Ritter What is the status of your business in 2017?  Do you have a plan, are you implementing new ideas, are you taking...

According to the National Christmas Tree Association, there were 24.5 million real trees and 10.9 million artificial trees purchased in the United States in...

I recently read an article on mental toughness and it was fascinating to say the least. It was titled, “13 Things Mentally Tough People...

As a small business, I hope you have capitalized on the millions of people who shop during the holiday season.  Every day in my...

The International Olympic Committee was created on June 23, 1894. The first Olympic Games of the modern era opened in Athens on April 6,...