carol ritter

by Carol Ritter

I didn’t have to look for ideas for this week’s article. I was in a hotel lobby early in the morning, and I heard an argument between the chef and general manager. The manager told her to stop having an attitude and she shot back with a cocky remark. The person at the front desk was clearly embarrassed and tried to start small talk with me so I wouldn’t hear what was transpiring.

Soon, the doors to the back are slammed open and all of the employees rush outside yelling at each other. The general manager brings them all back inside and announces that “It’s show time!” as guests start to flood the room with breakfast items. All of them are greeted graciously and the breakfast was lovely.

What’s an employer to do?

Take an upset employee to a back room so no one can hear him or her rant.

  1. Nip it in the bud, with tenminutes until “show time,” you can discuss it afterwards.
  2. There has to be consequences; apologize, or a day off without pay.
  3. Offer a solution to the problem.
  4. Bring in a trainer or consultant.

When you say “Show time” it should be an amazing atmosphere. One where the show must go on.

Carol S. Ritter, past President of the National Speakers Association in Philadelphia, is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million-dollar marketing and building organizational alliances throughout the country. FMI on Carol’s creative leadership with bulletproof ideas for recruiting more members, more money and better leaders:, 610-442-4545,, “Like” Carol on facebook at Caroltalks and CarolCoaches.


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